When we got the statistics we were overwhelmed & over the moon with the responses, it really did make our year.
As a company we strive every single day to deliver World Class services and products because it’s the Wild Thang Way.
We would like to say a sincere thankyou to all our clients who took the time to complete our customer satisfaction survey for 2017/18.
Just a few of the key Statistics we received to the following questions :-
Customer Service
96% rated our Customer Service Level as Good or Excellent, Team Wild Thang were jumping for joy with this feedback from our clients. This is why we are always aspiring to deliver world class service and be the very best in our industry.
Next year we are going for 100%, remember as ever we are here to help with expert creative branded clothing, merchandise and print advice!
How do we compare on price?
75% rated Wild Thang as Excellent or Good with 22% rated as Fair. Not only do you have a guarantee of quality and integrity, I think we can safely say the price is right!
Branding & Product Knowledge
97% rated our Branding & Product Knowledge as Excellent or good! I think that really does make Wild Thang branded clothing, merchandise and print experts! Sorry if this sounds like we our blowing our
own big trumpet but we are very proud of our team sharing their expertise & knowledge every single day of the working week. Please remember we are here to help with plenty of expert advice!
How do you rate our punctuality?
88% rated as Excellent or Good with 9% as Fair when delivering services and products. We know in this industry time is of the essence with tight deadlines and last minute event decisions.
That’s why we are always on hand to help and do our upmost to deliver in any timescale you may have.
Would you recommend Wild Thang?
An incredible 97% said Yes when asked if they would recommend Wild Thang services or products. Thank you for making our week, year, century & we think the biggest compliment of all you can get in business is recommendation.
We also understand at Wild Thang that sometimes things go wrong whether that’s a courier not delivering once the order has been produced to the highest of standard, somehow an email has been missed that creates a problem for the order or when a product gets damaged in the branding process. Whatever the problem, whatever the cause we will as a team always go out of our way to resolve in the shortest timescale and get a resolution that works for you, our amazing clients.
It’s the Wild Thang Way.
Here are a selection of individual comments received when asked as the final question,
Do you have any additional comments ?
Our ‘here to help with expert advice’ obviously reigns true!
"Always been happy with service"
"I have dealt with Stacey Seary a few times and she was very helpful"
"Excellent Staff and very helpful"
"Always attentive and understanding of my needs"
"Always a credit to work with Louise!"
"The staff are absolutely exceptional. From design recommendations to managing expectations to quality of
printing, everyone I've dealt with at Wild Thang have been fantastic to work with"
"They have all been very pleasant and very helpful. Would recommend"
"Service has always been excellent from Jo and any other member of staff that I have dealt with in Jo's absence"
"Louise is very helpful"
"Everyone was really helpful"
"Stacey Seary is absolutely fantastic! Always helps as much as possible - extremely polite and has all the knowledge about
Wild Thang's goods and services. No task we provide is beyond her"
"Helpful and friendly service"
"The staff have always been exceptionally helpful, really friendly and in all honesty we could not ask for better communication"
"Very helpful and efficient always turn around jobs very quickly for us"
"Always helpful with ordering uniform"
"I really like using Wild Thang as over the years staff have been extremely helpful and the system seems to retain customer info very
efficiently - I don't have to go through the details on a repeat order ever time which is very useful. Staff are always really
efficient too and will explain any issues immediately rather than letting anything escalate"
"Very good"
"Very helpful"
"Always good service"
"It has been a pleasure dealing with this company"
"I work with Stacey and Kayleigh and they are an absolute pleasure"
"Louise Henderson is always extremely helpful and comes up with alternative solutions when needed"
"All the staff I have dealt with have been exceptionally helpful"
"Always willing to help"
"Always good to work with your teams"
"I have dealt with Fay thought my time of using Wild thang and she has been excellent to work with, extremely helpful and knowledgeable"
"Jon - Liverpool - excellent, efficient"
"I cannot speak highly enough! Fantastic team"
"Stacey is always helpful and finds everything we need"
"Your team are extremely understanding of the quick turnaround "
"There is good communication channels in place to highlight product movement and final outbound deliveries into the respective customers"
"Always helpful and clear with communication"
"All communication has been excellent"
"Jon Excellent and professional"
"They are very helpful and always keep me informed of my orders progress should I need an update. They usually do not let me down with deadlines and delivery expectancy. Smiley ,happy people.
"Jon is a great asset to the team and always able to answer any queries efficiently and effectively"
"Always helpful and cheerful"
" Great friendly service and always flexible"
"Always find them helpful and knowledgeable"
"Very helpful, patient and accommodating"
"Fay offered brilliant customer service and was excellent throughout the entire process"
"Sarah’s whole approach to the project was outstanding"
"Nothing was too much trouble"
"A reputation that continues to grow - well done, we're proud to be a customer"
"Always responsive and helpful"
"Excellent friendly service"
"Very friendly and helpful staff"
"Sarah who helps us is amazing"
"She gets the brief and goes beyond our expectations"
"Very good team"
"Sarah Howarth has been our main contact and we have always been very happy with her friendliness"
"Your staff are always helpful"
"Fay and Louise have been fantastic throughout"
"Staff are always super helpful and have a great knowledge of the product range available"
"Real pleasure to talk to and a clear enthusiasm to help and deliver great service"
"Kayleigh and Stacey have been fantastic!"
"Always happy to help and go above and beyond"
"Always been fantastic"
"Very helpful"
"Everyone that I have dealt with has been helpful and efficient"
"Always amazing, friendly staff"
"Just super, friendly and efficient all good"
"Represent the brand well"
"They have been very helpful"
"I have recently dealt with both Louise and Stacey and both are excellent"
"Really helpful!"
"John Howarth and Stacey Seary are fantastic"
"Nothing short of attentive and always positive and a pleasure to deal with"
The story continues and we hope to share more great comments in our 2018/19 customer satisfaction survey.
