The carriage cost is also dependent on your order. We can use Royal Mail or DPD. Carriage cost will be stated when placing your order.

We can dispatch worldwide to any country. Please note different delivery charges may apply. For costs specific to your country, please email sales@wildthang.co.uk with your details and we will give you an accurate cost.

Upon dispatch, if you select DPD you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress: http://www.dpd.co.uk

Any standard import duties you already pay on goods arriving from outside your country will still apply to all items purchased from this website.

Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

If you need to contact someone regarding your order please contact us.

You must inform us within 72 hours of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 72 hours, we cannot accept returns.

If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.

We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions.

Please include a copy of your delivery note/invoice in your package detailing which items are to be returned for a refund/exchange.

Please return your items to

Wild Thang Limited Returns Department
331-337 Derby Road
Bootle
Liverpool L20 8LQ

Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department. If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.

You can cancel your order for good for any reason up to the point production has begun and any payments made shall be refunded in full within 28 days.

For more information please see our Terms and Conditions. Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

We accept payments by bacs and debit & credit card.

Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are your card details stored by our website.

We use several processes to apply logos to garments:

EMBROIDERY - A logo or image is stitched on to a garment utilising an embroidery machine.

TRANSFER PRINT - An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.

SCREENPRINT - Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.

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