One of the most common issues in onboarding is ensuring that every new participant receives a cohesive, engaging experience. Without this consistency, onboarding becomes a missed opportunity to foster excitement and a sense of belonging. For businesses, a poor onboarding experience can lead to disengagement, decreased morale, and even early staff turnover. For educational institutions, such as universities or academies, inconsistent onboarding can affect student satisfaction and their connection to the institution. A seamless process that integrates all the necessary elements, like personalised items, branded materials, and timely delivery, can help establish a positive foundation for the journey ahead.

As an example, When Wild Thang was commissioned by Liverpool Media Academy (LMA) to provide a solution for their onboarding packs, we focused on creating an experience that not only enhanced LMA's brand identity but also fostered a strong sense of community. With careful attention to fulfilment, timely delivery, and environmental impact, the onboarding process became an opportunity to make students feel valued and connected, ultimately strengthening their relationship with the academy from day one. From branded box sets, individually personalised sports bottles and branded lanyards to custom hoodies and direct message cards, every detail was designed to create excitement and strengthen the LMA community!